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FAQ

Merlyn Origin Frequently Asked Questions

  • How do I manually update my Merlyn desktop app?
  • Why is my Merlyn overlay on the wrong screen?
  • How do I find my Device ID on the desktop app?
  • Why is my antivirus blocking the Merlyn app from installing on my computer?
  • Why is Merlyn opening in a different browser?
  • What is the procedure for NYC DOE Schools to gain access?
  • Can I connect Origin directly to my display?
  • As a district admin, how can I allow my teachers to download the Merlyn browser extension?
  • Why does Merlyn take a few seconds to respond to a voice request?
  • Why doesn't my computer microphone work after connecting Merlyn Origin?
  • Why does my mouse stop working when I plug in the Merlyn remote?
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