User

Rachel Robbins

Member since
Total activity 27
Last activity
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Followed by 0 users
Votes 1
Subscriptions 13

Activity overview

Latest activity by Rachel Robbins

  • Rachel Robbins created an article,

    Why is my Merlyn overlay on the wrong screen?

      Q: Why is my Merlyn overlay on the wrong screen? A: Origin places the overlay on the secondary or extended display.    Solutions: On Windows: Right-click on the desktop and select “Display Prop...

    • Rachel Robbins
    • Updated
    • 1 follower
    • 0 comments
    • -3 votes
  • Rachel Robbins created an article,

    Why does my mouse stop working when I plug in the Merlyn remote?

      Q: Why does my mouse stop working when I plug in the Merlyn remote? A: There is a setting that disables the touchpad when a USB mouse is connected to the computer.      Solutions: Open the Touch...

    • Rachel Robbins
    • Updated
    • 1 follower
    • 0 comments
    • 0 votes
  • Rachel Robbins created an article,

    As a district admin, how can I allow my teachers to download the Merlyn browser extension?

      Q: As a district admin, how can I allow my teachers to download the Merlyn browser extension?   A: You'll need to add our extension to the Allow List. Please see these instructions from Google fo...

    • Rachel Robbins
    • Updated
    • 1 follower
    • 0 comments
    • 0 votes
  • Rachel Robbins created an article,

    When I take a screenshot using the remote, where does it go?

      Q: When I take a screenshot using the remote, where does the screenshot go?   A: On Windows, it creates them in “Documents” -> “Screenshots”. On Mac, it creates them on the user’s Desktop.      

    • Rachel Robbins
    • Updated
    • 1 follower
    • 0 comments
    • 0 votes
  • Rachel Robbins created an article,

    Why isn't my remote responding?

      Q: Why is my remote unresponsive? A: The remote is unable to communicate with the USB receiver or the Merlyn Desktop App.      Solutions: Try unplugging and reconnecting the receiver to a differ...

    • Rachel Robbins
    • Updated
    • 1 follower
    • 0 comments
    • 1 vote
  • Rachel Robbins created an article,

    How do I find my Device ID on the desktop app?

      Q: Why would I need to find my device ID on the desktop application, and how do I find it? A: If you submit a support ticket, including your device ID will help us track errors. You can find it w...

    • Rachel Robbins
    • Updated
    • 1 follower
    • 0 comments
    • 0 votes
  • Rachel Robbins created an article,

    My extension is installed. Why do I see Merlyn Chrome Extension needed for browser control?

      Q: Why do I see “Merlyn Chrome Extension needed for browser control.”, but the Merlyn extension is installed? A: The Merlyn Desktop App is unable to connect with the browser extension. Solutions:...

    • Rachel Robbins
    • Updated
    • 1 follower
    • 0 comments
    • 0 votes
  • Rachel Robbins created an article,

    Why do I see "Merlyn cannot connect"?

      Q: Why do I see “Merlyn cannot connect.  Contact your IT admin to check your network setup.” A: The Merlyn Desktop App is unable to connect to the internet.   Solutions: Verify that your compute...

    • Rachel Robbins
    • Updated
    • 1 follower
    • 0 comments
    • 0 votes
  • Rachel Robbins created an article,

    Why do I see a USB disconnected error?

      Q: Why do I see “USB Receiver is disconnected, connect to use Merlyn Origin”? A: The Merlyn Desktop App is not able to detect the USB Receiver.       Solutions: Try plugging the receiver into a ...

    • Rachel Robbins
    • Updated
    • 1 follower
    • 0 comments
    • 0 votes
  • Rachel Robbins created an article,

    Explore Merlyn

    Helpful Guides for Teachers Here you can find user guides to help you get the most out of your digital assistant, Merlyn.    Get Started Guide Learn the basics to get started using ...

    • Rachel Robbins
    • Updated
    • 1 follower
    • 0 comments
    • 2 votes