Why do I see "Merlyn cannot connect"?

Rachel Robbins
Rachel Robbins
  • Updated

 

Q: Why do I see “Merlyn cannot connect.  Contact your IT admin to check your network setup.”

A: The Merlyn Desktop App is unable to connect to the internet.

 

Solutions:

  • Verify that your computer is connected to the internet and other application can receive data. For example, if you can't get to YouTube either, your network might be down. 
  • Try quitting and restarting the Merlyn Desktop App by:
    • Open the Merlyn Desktop App and select “Account” and then “Quit”.  
    • Search your computer applications for “MM Desktop” and click on it to open. 
  • District IT admin should confirm that Merlyn network requirements have been met.
 

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