Why do I see "Merlyn cannot connect"?

Rachel Robbins
Rachel Robbins
  • Updated


Q: Why do I see “Merlyn cannot connect.  Contact your IT admin to check your network setup.”

A: The Merlyn Desktop App is unable to connect to the internet.



  • Verify that your computer is connected to the internet and other application can receive data. For example, if you can't get to YouTube either, your network might be down. 
  • Try quitting and restarting the Merlyn Desktop App by:
    • Open the Merlyn Desktop App and select “Account” and then “Quit”.  
    • Search your computer applications for “MM Desktop” and click on it to open. 
  • District IT admin should confirm that Merlyn network requirements have been met.

Was this article helpful?

0 out of 0 found this helpful

Have more questions? Submit a request



Please sign in to leave a comment.