Why do I see a USB disconnected error?

Rachel Robbins
Rachel Robbins
  • Updated


Q: Why do I see “USB Receiver is disconnected, connect to use Merlyn Origin”?

A: The Merlyn Desktop App is not able to detect the USB Receiver.  




  • Try plugging the receiver into a different USB port.
  • If the USB Receiver is plugged in via a hub or dongle, check that it is properly plugged in and powered.
  • If you computer no longer recognizes the USB Receiver, please submit a support ticket here or send an email to support@merlyn.org with your device ID.
    • To find your device ID: open the Merlyn Desktop App, click on the "Account" icon on the right, then click on "About Merlyn Origin"

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